Modality East Surrey wins General Practice Team of the Year at National Awards

We are honoured to win General Practice Team of the Year at the General Practice Awards on Friday 5th of December.

Our merger created a single, high-performing, efficient practice serving more than 38,000 patients, underpinned by a shared clinical system, a unified digital front door and truly integrated multidisciplinary working. Since August 2024, over 84,000 medical requests have been managed, 92% through digital triage, freeing staff time and improving patient experience.

More than 1,300 appointments remain unused each month, now redirected to proactive care, frequent attender reviews and safer long-term condition management. Our birthday-month recall model, enhanced prescribing safety, daily huddles and strong culture of development have reshaped how we deliver continuity, equity and access. What unites us is a single purpose lived every day: consistent, reliable, compassionate care.

This recognition reflects the dedication of every member of our team and the belief that when we work as one, we can transform what general practice looks like for our patients and our staff.

We also want to celebrate Healthy Horley PCN, of which we are proud to be a part, for being named a finalist for Primary Care Network of the Year. Together, we’re showing what integrated neighbourhood working can achieve.