We are pleased to inform our patients that from July we will be booking the majority of our appointments for adults aged 16+ through an NHS approved online booking and triage system, called Rapid Health. The system is available 24/7 online. For those who are unable to do this online, it is also available via telephone and in person at Reception during Practice opening hours. There will be no change to the current booking process for children under 16.

With increasing demand in the NHS, alongside your feedback on our current processes, we recognise the importance of access to General Practice and online appointment booking, including the facility to book ahead at a time that suits you, with a clinician of your choice.

We will provide more information on our website, social media and with leaflets/flyers over the coming weeks. Please bear with us and be assured that we will get further information out to you in good time. We will also be holding patient engagement evenings both virtually and in person where you will have an opportunity to ask any questions that you may have. You are welcome to attend whichever session suits you best. Details of these will be available in the coming week.

We thank you in advance for your support and co-operation as we prepare for this change. We truly believe that this will be positive for all, and help maximise the services we are able to provide to our patients.

Published on 10 May 2024