Online appointment booking – now available for children under 16

🌟 Does your child need an appointment? 

Our online booking system is an easy and safe way to ask for help from your GP surgery. 

You can use it on your phone, tablet, or computer instead of calling us. 

Our doctors look at every request to make sure your child gets the right care. 

A valid email address is required to complete your request. For children under 13, the email address of a parent or carer can be used. For 13-15 year olds, it is preferred that the child uses their own contact details.  

You can use it to: 

  • Ask about new symptoms (like a cough, rash, or sore throat) 

  • Request a medicine or prescription 

  • Ask for health advice or test results 

  • Ask about a letter or referral 

A doctor will look at your request and decide what to do next. 

🚫 When Not to Use Online Booking 

Please do not use this option if your child: 

  • Has trouble breathing or the child is very unwell → Call 999 

  • Is in danger or you have a safeguarding concern → speak to reception or a GP straight away 

🖱️ How to Send a Request 

Go to our website www.modalityeastsurreymedicalpractice.nhs.uk  

1.    Click Appointments to Request an appointment using an online form

2.    Select Child Request (under 16s)

3.    Add your childs date of birth, name and postcode and continue to fill out the details of what you need help with

4.    A doctor will review the request and contact you by phone or text

🛡️ Safety and Privacy 

Every request is checked by a trained clinician. We keep all information safe and private, just like at an appointment. 

📞 If You Need Urgent Help 

  • Call 999 for an emergency 

  • Call 111 if you’re not sure what to do 

 We hope this makes it easier for you to get help when your child needs it. Thank you for helping us care for our patients safely and quickly. 

Published on 16 October 2025