Appointments

How to make an appointment

You can request an appointment:

• using an online form
• by phoning the surgery
• or in person.

For some conditions it may be faster to get help from your pharmacy.

Urgent appointments

If you need an urgent appointment on the same working day, complete our online form. Outside working hours and on bank holidays, contact 111.

Routine appointments

For appointments within the next 7 days or more, request an appointment through our online form.

Home visits

If you cannot leave your home and need an appointment, please phone the surgery before 11am.

Request an appointment using an online form

You can tell us about your condition or symptoms using our "Rapid Health" online form. If you need an appointment, you will be able to choose an appointment time online.

All patients using this form need to have an email address linked to their medical records.

This form can only be used for patients aged 16 years and above. You need to be registered with the practice to use this service. When completing the form, you should use the email address that is on your medical records.

We do not use Rapid Health for

• Patients who need a home visit

• Patients who need an interpreter at their appointment

• Nurse appointments (e.g., blood tests, cervical screening, vaccinations, and injections)

• Annual health check-ups for conditions like diabetes, high blood pressure, breathing, or heart problems

• Medication reviews with a Clinical Pharmacist

• Post-natal (after-birth) check-ups and 6-week baby checks

• Contraceptive (birth control) advice and prescriptions

• NHS Health Checks

• Home visits

For these appointments, please use the Question and Admin section or call the Reception Team on 01293 782057.

Contact the surgery by phone

If you are unable to use our online form (see above), you can call the surgery and the reception staff will go through the form with you.

If you need help when we’re closed

If you need help outside of our normal opening hours, you can:

• call 111
• or see our self-help information.

Cancel an appointment

If you cannot come to your appointment, please cancel it as soon as possible so that we can help another patient. You can cancel an appointment by following the link in the appointment confirmation email.